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What visitors can do if their French health pass doesn’t arrive in time

As travel rules around the world are relaxed, tourists and visitors are returning to France. But for those travelling from outside Europe one hurdle remains - converting vaccination certificates into a French health passport.

What to do if you're still waiting for the vital French health pass code?
What to do if you're still waiting for the vital French health pass code? Photo: Joel Saget/AFP

Fully vaccinated visitors to France can show their own country’s vaccine certificate at the border, but once in the country they will need the pass sanitaire (health passport) to visit venues including cafés, bars, restaurants, tourist sites and long-distance train travel.

EXPLAINED How the French health pass works

For European visitors this is relatively simple – people vaccinated in the EU can use the EU digital health passport while the UK’s NHS app is compatible with the French pass – full details on how to use that here.

But for non-British or EU visitors such as Americans, Canadians, New Zealanders and Australians things are more complicated and they need to register in advance to swap their vaccination certificate for a QR code that will work with the French health passport.

This can be done online – click here for full details on how to make the swap and who is eligible.

But does the online system actually work?

Readers of The Local have provided quite mixed feedback on this – some got their code within a couple of days, others waited several weeks for it to arrive.

Added to this is confusion surrounding the issue because the system for getting a French code has changed several times. The online portal now appears to be here to stay, but is currently warning people of a wait of up to 25 days before they receive their code.

The Local advises people who have pre-planned trips to make their application one month in advance of travel. Once you have received the code there is no expiry date, and it can be used for multiple trips to France.

What if I’m still waiting?

We have received many questions from readers who are still waiting for their code by the time they arrive in France, and there are several options if you are in this situation.

Home vaccination cards – Non-EU vaccination card is not officially accepted in France, however some visitors have reported that bars and cafés have accepted their vaccination certificates from home as proof of vaccination. This seems to be particularly common for the American CDC certificate. We should stress that this is not official, so staff are not obliged to accept the card, but if you’re still waiting for your French code this is worth a try.

Pharmacy swap – before the online portal was created, swapping non-French vaccination certificates was done at pharmacies, and some still offer this service. Again, we should stress that this is not official policy, not all pharmacies offer this and they are not obliged to do so, but readers have reported that some pharmacies still do this, so if you are still waiting for your code this too is worth a try.

Testing – the health passport has options to show either a certificate of vaccination or a recent negative Covid test. So if you are still waiting for your code, the other option is to get a test. Testing is very easy to access in France, almost all pharmacies offer Covid tests which are done on a walk-in basis without the need for an appointment and in larger towns and tourist sites there are also many pop-up testing centres. The rapid-result antigen tests are valid for the health passport and for non-residents cost €29. The test result is valid for 72 hours.


French vocab

Le pass sanitaire – the health passport

TousAntiCovid – the name of the French app which hosts the passport

Une attestation de vaccination – a vaccination certificate

Un code QR – a QR code (pronounced code coo aire)

Dépistage Covid/Un test Covid – Covid testing/a Covid test 

Bonjour, Pouvez-vous échanger mon attestation de vaccination américaine contre un QR code pour le pass sanitaire ? – Hello, can you exchange my American vaccination certificate for a QR code for the health passport?

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‘IT problems’ blamed for cancellation of flights from French airports

The French holiday weekend of Ascension has been hit by travel problems after Easyjet cancelled dozens of flights.

'IT problems' blamed for cancellation of flights from French airports

Easyjet announced on Thursday that it would have to cancel several dozen flights, many of which were set to depart from French airports like Paris Charles de Gaulle, Lyon, Toulouse and Nice.

The British budget airline tweeted an apology to the customers impacted, explaining that ‘IT system issues’ were to blame. 

In total, 200 flights across Europe were affected, confirmed the British newspaper The Independent.

Several customers expressed frustration at the hours-long wait times, many taking to Twitter to vent, like this user below:

So what happened?

Easyjet has not been very specific about the issue aside from explaining that the root of the problem was a computer system failure. They announced quickly that they were working to restore their systems and that in the meantime customers should continue to check Flight Tracker in order to verify the status of their flight prior to leaving for the airport.

While flights were set to resume on Friday, Thursday’s cancellations have had a domino effect, bringing about further delays and cancellations for flights originally scheduled for Friday. 

If you have flights booked, it is best, as stated above, to keep an eye on Flight Tracker in order to avoid potentially long wait-times at the airport.

Will passengers be compensated?

While Easyjet initially explained the IT problem as “beyond [their] control” and an “exceptional circumstance,” the company eventually retracted these statements and released a new statement saying that “Customers can request compensation in accordance with the regulations.” Here is the link to their website to find out more.

If you plan to request a refund, be advised that under European regulation for air passenger rights, travellers should be entitled to compensation between €260 to €410 per person depending on the duration of the flight, with the latter representing flight distances of over 1,500 km. Read more here.

Since Brexit, passengers departing from the UK may no longer be covered by the European compensation rules.