The Eurostar CEO Jacques Damas has laid out the company’s woes in a long letter to British MPs, stating that as things stand “Eurostar cannot currently pursue a strategy of volume and growth. We are having to focus on our core routes . . . and to charge higher prices to customers”.
He said that two things have significantly damaged the company – the pandemic (worsened by the fact that the company received no state aid from the UK government) and Brexit which has made travel between France and the UK considerably more complicated with more checks required at stations.
(You can listen to The Local France team discuss the future of Eurostar in our new podcast episode below. Just press play or download it here for later.)
Damas said that peak capacity at both London St Pancras and Paris Gare du Nord is 30 percent less than it was pre-Brexit, because of the increased infrastructure needed to check and stamp the passports of travellers.
He said: “Even with all booths manned, St Pancras can only process a maximum of 1,500 passengers per hour, against 2,200 in 2019.
“It is only the fact that Eurostar has capacity-limited trains and significantly reduced its timetable from 2019 levels, that we are not seeing daily queues in the centre of London similar to those experienced in the Channel ports.
“This situation has obvious commercial consequences and is not sustainable in the mid to long-term.”
Here’s the full letter from Jacques Damas setting out the challenges currently faced by eurostar. pic.twitter.com/V1kpShZkJu
— Justin on eurostar (@EurostarJustinp) September 27, 2022
He added that the increased passport checks and stamping needed since Brexit adds at least 15 seconds to each passenger’s processing time, and that automated passport gates are less efficient.
The other factor that has hit the company hard was the pandemic and subsequent travel restrictions, leading to revenues being cut by 95 percent for 15 months.
The London-based company struggled to access government financial aid due to its ownership structure, with both the British and French governments reluctant to assume sole responsibility for bailing out the company.
It began as a joint venture between the British and French governments, but then the British sold off its share to private investors.
Damas said: “Contrary to the £7 billion in state aid given to our airline competitors, Eurostar did not receive any state-backed loans”.
By May 2021 the company was teetering on the brink of bankruptcy, and was eventually bailed out to the tune of €290 million in loans and shareholder-guaranteed loans and equity – although this saved the company it has now left it with huge debts to be repaid.
The CEO’s letter was responding to questions from British MPs on the Transport Select Committee who wanted to know when trains would again stop at Ashford station – which has been closed since March 2020. Damas said there was no immediate prospect of that, or of reinstating the route to Disneyland Paris, while the company grapples with these financial problems.
He added that there is also “considerable uncertainty” around the new EU travel systems known as the EES and ETIAS, which are due to come into effect in 2023 and which will require extra checking of passports at the EU’s external borders – such as the UK/France border.
Many Eurostar passengers have commented recently on increased ticket prices, and it seems that there is little immediate prospect of prices going back down to 2019 levels.