France has not been excepted from the travel mayhem, with Flightaware ranking Paris’ Charles de Gaulle third among the most disrupted airports this summer, with 42 percent of flights affected in the six weeks from June to mid July. 

The good news is many travellers in France are covered by the strict regulations that the European Union has in place to protect consumers, including those buying plane tickets.

If you have faced issues with your flight, here are your rights and how to get compensation:

In the event your luggage was lost, damaged or delayed

The general advice this summer is to travel with hand baggage only if you can, as many travellers have reported long delays in bags arriving due to a shortage of baggage handling staff.

However if you have checked bags, here’s what to do;

Delayed – You should report delayed baggage (not present when you exit the plane, but delivered later free of charge), immediately to the airline that operated your last flight. You can ask the airline for a refund on any essential items you needed to buy due to the absence of your luggage. Keep the receipt that shows item details. 

Lost – If your baggage has not arrived at its destination within 21 days of the date it should have arrived, it is classed as lost. In this scenario, you are entitled to a refund of the bags and contents.

The French government recommends that those travelling by plane examine their airline ticket to see whether their flight falls under the “Montreal Convention” or the “Warsaw Convention.” If your ticket does not say so, you can ask the airline.

Based on the convention your flight falls under, you either have 14 days (Montreal) to send a written request to your airline with purchase invoices for lost goods, or 21 days, as per the Warsaw Convention.

If you do not have proof of loss, you may be offered compensation by weight.

Damaged – If your baggage has been damaged or destroyed during transport, you can ask the carrier to reimburse you for the cost of your bag and the damaged goods.

To do so, you must either write to the company with as much detail as possible about the damaged goods within 3 days (Warsaw convention) of receiving your bag for the Warsaw Convention or 7 days (Montreal convention).

Unless the damage was caused by an inherent defect in the baggage itself, the airline is considered liable. You have the right to compensation up to approximately €1,300.

Finally, if your airline refuses to compensate you or does not respond within at least two months, then you can get in touch with a Tourism and Travel Mediator via this online form. 

In the event your flight was delayed or cancelled

First things first: you must figure out if your is trip covered by the EU legislation, then figure out if the delay or cancellation is due to ‘extraordinary circumstances.’

EU air passenger rights apply to you if your flight is within the EU or Schengen zone, if it arrives in the EU/Schengen zone from outside the bloc and is operated by an EU-based airline, or if it departs from the EU/ Schengen zone.

Additionally, the EU rights apply only if you have not already received benefits (including compensation, re-routing, and assistance from the airline) for this journey under the law of a non-EU country.

If your flight is from the UK or US to France then it must be operated by an EU airline to be entitled to these rights.

Cancelled – In case of cancellation, you must check to see whether you have the right to choose between getting your money back, getting the next available flight, or changing the booking completely for a later date.

You are also entitled to assistance free of charge, including refreshments, food, accommodation (if you are rebooked to travel the next day), transport, and communication (two telephone calls, for example). This is regardless of the reasons for cancellation.

If you were informed of the cancellation less than 14 days before the scheduled departure date, you also have a right to compensation, except if the cancellation was due to “extraordinary circumstances.”

Delayed – If your flight was delayed, your rights will depend on the duration of the delay and distance of the flight. 

If an airline expects that your flight will be delayed beyond the scheduled departure time, you are entitled to meals and refreshments in proportion to the waiting time. It starts at two hours for shorter flights (distance of 1,500 km or less), three hours or more for longer flights and a delay of four hours for all other flights. 

If you arrived at your final destination with a delay of more than three hours, you are entitled to compensation unless the delay was due to extraordinary circumstances.

For a full explanation of the EU rights and how to make a claim, click HERE.