SHARE
COPY LINK
For members

TRAVEL NEWS

Airport chaos: Your rights on lost bags and delayed or cancelled flights in France

This summer has been marred by significant chaos in airports across Europe, with widespread staff shortages and strikes leading to flights being delayed or cancelled while thousands of bags have been lost. Here are your rights if this happens to you.

Airport chaos: Your rights on lost bags and delayed or cancelled flights in France
The tarmac of Roissy-Charles de Gaulle airport (Photo by GEOFFROY VAN DER HASSELT / AFP)

France has not been excepted from the travel mayhem, with Flightaware ranking Paris’ Charles de Gaulle third among the most disrupted airports this summer, with 42 percent of flights affected in the six weeks from June to mid July. 

The good news is many travellers in France are covered by the strict regulations that the European Union has in place to protect consumers, including those buying plane tickets.

If you have faced issues with your flight, here are your rights and how to get compensation:

In the event your luggage was lost, damaged or delayed

The general advice this summer is to travel with hand baggage only if you can, as many travellers have reported long delays in bags arriving due to a shortage of baggage handling staff.

However if you have checked bags, here’s what to do;

Delayed – You should report delayed baggage (not present when you exit the plane, but delivered later free of charge), immediately to the airline that operated your last flight. You can ask the airline for a refund on any essential items you needed to buy due to the absence of your luggage. Keep the receipt that shows item details. 

Lost – If your baggage has not arrived at its destination within 21 days of the date it should have arrived, it is classed as lost. In this scenario, you are entitled to a refund of the bags and contents.

The French government recommends that those travelling by plane examine their airline ticket to see whether their flight falls under the “Montreal Convention” or the “Warsaw Convention.” If your ticket does not say so, you can ask the airline.

Based on the convention your flight falls under, you either have 14 days (Montreal) to send a written request to your airline with purchase invoices for lost goods, or 21 days, as per the Warsaw Convention.

If you do not have proof of loss, you may be offered compensation by weight.

Damaged – If your baggage has been damaged or destroyed during transport, you can ask the carrier to reimburse you for the cost of your bag and the damaged goods.

To do so, you must either write to the company with as much detail as possible about the damaged goods within 3 days (Warsaw convention) of receiving your bag for the Warsaw Convention or 7 days (Montreal convention).

Unless the damage was caused by an inherent defect in the baggage itself, the airline is considered liable. You have the right to compensation up to approximately €1,300.

Finally, if your airline refuses to compensate you or does not respond within at least two months, then you can get in touch with a Tourism and Travel Mediator via this online form

In the event your flight was delayed or cancelled

First things first: you must figure out if your is trip covered by the EU legislation, then figure out if the delay or cancellation is due to ‘extraordinary circumstances.’

EU air passenger rights apply to you if your flight is within the EU or Schengen zone, if it arrives in the EU/Schengen zone from outside the bloc and is operated by an EU-based airline, or if it departs from the EU/ Schengen zone.

Additionally, the EU rights apply only if you have not already received benefits (including compensation, re-routing, and assistance from the airline) for this journey under the law of a non-EU country.

If your flight is from the UK or US to France then it must be operated by an EU airline to be entitled to these rights.

Cancelled – In case of cancellation, you must check to see whether you have the right to choose between getting your money back, getting the next available flight, or changing the booking completely for a later date.

You are also entitled to assistance free of charge, including refreshments, food, accommodation (if you are rebooked to travel the next day), transport, and communication (two telephone calls, for example). This is regardless of the reasons for cancellation.

If you were informed of the cancellation less than 14 days before the scheduled departure date, you also have a right to compensation, except if the cancellation was due to “extraordinary circumstances.”

Delayed – If your flight was delayed, your rights will depend on the duration of the delay and distance of the flight. 

If an airline expects that your flight will be delayed beyond the scheduled departure time, you are entitled to meals and refreshments in proportion to the waiting time. It starts at two hours for shorter flights (distance of 1,500 km or less), three hours or more for longer flights and a delay of four hours for all other flights. 

If you arrived at your final destination with a delay of more than three hours, you are entitled to compensation unless the delay was due to extraordinary circumstances.

For a full explanation of the EU rights and how to make a claim, click HERE.

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.

TRAVEL NEWS

What to expect from traffic during upcoming three-day weekend in France

L'assomption - or the Assumption of Mary - is coming up for Monday, giving people working in France their last three-day weekend of the summer. As such, the roads are expected to be very busy.

What to expect from traffic during upcoming three-day weekend in France

As the last three-day weekend of the summer approaches, France’s traffic watchdog, Bison futé has announced their forecast for congestion on the roads. 

Traffic is expected to be quite difficult this weekend, with Saturday classified as almost entirely ‘red’ across France for both departures and returns, with the Mediterranean area coloured black – the highest alert level – for departures.

The different congestion levels range from green (normal), orange (difficult), red (very difficult) to black (extremely difficult).

“Throughout the weekend, traffic will be very difficult in Auvergne-Rhône-Alpes and on the Mediterranean Arc, especially on the A7, A8 and A9 freeways”, warned Bison Futé in their statement.

Here is the breakdown per day:

Friday, August 12

Friday is mostly green for departures, aside from the Paris region and the Mediterranean, which can expect some minor delays, as they are coloured in orange. The traffic watchdog recommends leaving or crossing through the Paris region prior to noon.

For returns, however, the situation will be less calm. The majority of the country is on orange alert, with the Mediterranean area coloured red. 

Bison futé predictions for Friday

Specifically, for departures motorists are advised to:

  • leave or cross the Île-de-France before 12:00,
  • avoid the A10 freeway, between Paris and Orleans, from 2pm to 8pm,
  • avoid the A63 freeway, between Bayonne and Spain, from 8am to 8pm,
  • avoid the A7 freeway, between Lyon and Orange, from 11am to 9pm and between Orange and Marseille, from 2pm to 8pm,
  • avoid the A9 freeway, between Orange and Narbonne, from 10am to 9pm,
  • avoid the A75 freeway, between Millau and Lodève, from 3pm to 8pm,
  • avoid the A62 freeway, between Bordeaux and Toulouse, from 3pm to 7pm,
  • avoid the A61 freeway, between Toulouse and Narbonne, from 3pm to 8pm,
  • avoid the Mont-Blanc tunnel in the direction of Italy, from 12:00 to 15:00 (wait time will likely be greater than 30 minutes)

For returns, Bison futé’s advice is to:

  • return to or cross the Ile-de-France before 2pm,
  • avoid the A10 freeway, between Bordeaux and Paris, from 2pm to 7pm,
  • avoid the A63 freeway, between Spain and Bayonne, from 5pm to 7pm,
  • avoid the A6 freeway, between Lyon and Beaune, from 3pm to 8pm,
  • avoid the A7 freeway, between Marseille and Lyon, from 10am to 8pm,
  • avoid the A8 freeway, near Aix-en-Provence, from 10am to 7pm,
  • avoid the A9 freeway, between Narbonne and Orange, from 11am to 7pm,
  • avoid the A62 freeway, between Toulouse and Agen, from 2pm to 8pm,
  • avoid the A61 freeway, between Narbonne and Carcassonne, from 2pm to 8pm,
  • avoid the Mont-Blanc tunnel on your way back to France, from 2pm to 9pm (wait time will likely be more than 1 hour)

Saturday

Saturday is slated to be the most difficult day on the roads this weekend.

For both departures and returns, the whole of the country can expect significant delays and congestion, under the ‘red’ classification. For departures, roads in the Mediterranean area are expected to be the most packed and will be classified as ‘black.’ 

Bison futé predictions for Saturday

Bison Futé advises you to avoid the big cities, from as early as 8am for the Paris region. 

The roads you should pay avoid for departures on Saturday are:

  • the A1 freeway, between Paris and Lille, from 10am to 5pm
  • the A84 freeway, between Caen and Rennes, from 10am to 12pm
  • the A11 freeway, between Paris and Le Mans, from 8am to 7pm and between Le Mans and Angers, from 8am to 5pm
  • the RN157 national road, between Laval and Rennes, from 10am to 5pm
  • the national road RN165, between Nantes and Lorient, from 11am to 8pm
  • the A10 freeway, at the Saint-Arnoult-en-Yvelines tollgate, from 6am to 2pm and between Paris and Bordeaux, from 7am to 5pm
  • the A63 freeway, between Bordeaux and Spain, from 9am to 8pm
  • the A6 freeway, between Beaune and Mâcon, from 8am to 12pm
  • the A7 freeway, between Lyon and Orange, from 6am to 6pm and between Orange and Marseille, from 9am to 7pm
  • the A54 freeway, between Nîmes and Salon-de-Provence, from 10am to 4pm
  • the A9 freeway, between Orange and Narbonne, from 7am to 5pm and between Narbonne and Perpignan, from 8am to 5pm
  • the A20 freeway, between Limoges and Brive-la-Gaillarde, from 10am to 12pm
  • the A71 freeway, between Orleans and Bourges, from 9am to 12pm
  • the A75 freeway, between Clermont-Ferrand and Saint-Flour, from 10am to 12pm, and between Millau and Lodève, from 8am to 6pm,
  • the A750 freeway, between Lodève and Montpellier, from 11am to 1pm
  • the A62 freeway, between Bordeaux and Toulouse, from 9am to 5pm,
  • the A61 freeway, between Toulouse and Narbonne, from 8am to 4pm,
  • the A43 freeway, between Lyon and Chambéry, from 10am to 4pm,
  • the Mont-Blanc tunnel towards Italy, from 12pm to 3pm (wait times expected to be more than 30 minutes).

Motorists are also advised to:

  • return to or cross the Ile-de-France before 2pm
  • avoid the A83 freeway, between Niort and Nantes, from 10am to 4pm
  • avoid the A84 freeway, between Rennes and Caen, from 10am to 3pm
  • avoid the national road RN165, between Lorient and Vannes, from 11am to 3pm
  • avoid the A10 freeway, between Bordeaux and Paris, from 10am to 5pm
  • avoid the A63 freeway, between Spain and Bayonne, from 11am to 1pm
  • avoid the A6 freeway, between Lyon and Beaune, from 9am to 6pm
  • avoid the A7 freeway, between Marseille and Orange, from 8am to 5pm and between Orange and Lyon, from 9am to 7pm
  • avoid the A8 freeway, between Italy and Fréjus, from 10am to 12pm and between Fréjus and Aix-en-Provence, from 9am to 2pm
  • avoid the A54 freeway, between Salon-de-Provence and Nîmes, from 10am to 12pm
  • avoid the A9 freeway, between Perpignan and Narbonne, from 10am to 1pm and between Narbonne and Orange, from 9am to 5pm
  • avoid the A20 freeway, between Brive-la-Gaillarde and Limoge, from 10am to 1pm
  • avoid the A71 freeway, between Clermont-Ferrand and Orléans, from 1pm to 5pm
  • avoid the A62 freeway, between Toulouse and Bordeaux, from 9am to 5pm
  • avoid the A61 freeway, between Narbonne and Toulouse, from 9am to 7pm
  • avoid the A43 freeway, between Chambéry and Lyon, from 9am to 1pm
  • avoid the A48 freeway, between Grenoble and Lyon, from 10am to 12pm
  • avoid the Mont-Blanc tunnel on your way back to France, from 2pm to 9pm (wait times are expected to be greater than 1 hour)

Sunday 

Bison futé predictions for Sunday

The traffic situation will be considerably calmer this Sunday, with slowdowns for departures mostly concentrated around the Mediterranean area and for returns around in the greater southeast region.

For departures, motorists are advised to avoid:

  • the A63 freeway, between Bayonne and Spain, from 10am to 8pm
  • the A7 freeway, between Lyon and Orange, from 9am to 7pm and between Orange and Marseille, from 2pm to 8pm
  • the A9 freeway, between Orange and Narbonne, from 10am to 7pm
  • the A61 freeway, between Carcassonne and Narbonne, from 10am to 12pm

For returns, you should also avoid:

  • the A7 freeway, between Marseille and Lyon, from 9am to 7pm,
  • the A9 highway, between Narbonne and Orange, from 10am to 8pm,
  • the A61 freeway, between Narbonne and Carcassonne, from 5pm to 7pm,
  • the Mont-Blanc tunnel on the way back to France, from 1pm to 8pm (wait times will be greater than 1 hour).

Finally, traffic will be more or less back to routine circulation in both directions on the jour férié of Monday, August 15th. The Paris region is the only part of France that is not green, and this is still only for returns. 

Motorists heading back to Ile-de-France are advised to either cross through or return before 2pm.

SHOW COMMENTS