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‘IT problems’ blamed for cancellation of flights from French airports

The French holiday weekend of Ascension has been hit by travel problems after Easyjet cancelled dozens of flights.

'IT problems' blamed for cancellation of flights from French airports
Passengers board an Easyjet domestic flight at an airport in the United Kingdom (Photo by AFP)

Easyjet announced on Thursday that it would have to cancel several dozen flights, many of which were set to depart from French airports like Paris Charles de Gaulle, Lyon, Toulouse and Nice.

The British budget airline tweeted an apology to the customers impacted, explaining that ‘IT system issues’ were to blame. 

In total, 200 flights across Europe were affected, confirmed the British newspaper The Independent.

Several customers expressed frustration at the hours-long wait times, many taking to Twitter to vent, like this user below:

So what happened?

Easyjet has not been very specific about the issue aside from explaining that the root of the problem was a computer system failure. They announced quickly that they were working to restore their systems and that in the meantime customers should continue to check Flight Tracker in order to verify the status of their flight prior to leaving for the airport.

While flights were set to resume on Friday, Thursday’s cancellations have had a domino effect, bringing about further delays and cancellations for flights originally scheduled for Friday. 

If you have flights booked, it is best, as stated above, to keep an eye on Flight Tracker in order to avoid potentially long wait-times at the airport.

Will passengers be compensated?

While Easyjet initially explained the IT problem as “beyond [their] control” and an “exceptional circumstance,” the company eventually retracted these statements and released a new statement saying that “Customers can request compensation in accordance with the regulations.” Here is the link to their website to find out more.

If you plan to request a refund, be advised that under European regulation for air passenger rights, travellers should be entitled to compensation between €260 to €410 per person depending on the duration of the flight, with the latter representing flight distances of over 1,500 km. Read more here.

Since Brexit, passengers departing from the UK may no longer be covered by the European compensation rules.

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TRAVEL NEWS

‘Arrive early’: Passengers at European airports warned of travel disruption

Europe's airports chief told passengers to leave time for delays this summer as the air travel industry struggles to meet surging demand after the pandemic.

'Arrive early': Passengers at European airports warned of travel disruption

“The clear conjunction of a much quicker recovery with a very tight labour market is creating a lot of problems,” Olivier Jankovec, head of the Europe branch of the Airports Council International (ACI), told AFP.

He said there were issues from airports to airlines, ground handlers, police and border controls, but insisted: “The system still works”.

READ ALSO: Budget airline passengers in Europe face travel headaches as more strikes called

“It’s important for passengers that they communicate with the airlines in terms of when they should get to the airport, and prepare to come earlier than usual to make sure to have the time to go through, especially if they have to check luggage,” he said.

Strikes by low-cost pilots and cabin crew across Europe – including this weekend – are adding to the disruption.

Speaking at the ACI Europe annual congress in Rome, Jankovec said airports had taken measures to improve the situation, which would come into effect from mid-July.

“Additional staff will be coming in July, the reconfiguration of some of the facilities and infrastructure to facilitate the flows will also come into effect in July,” he said.

“I think it will be tight, there will be some disruptions, there will be longer waiting times.

READ ALSO: Airport chaos in Europe: What are your rights if flights are delayed or cancelled?

“But I think that in the vast majority of airports, the traffic will go, people will not miss their planes, and hopefully everybody will be able to reach their destination as planned.”

He also defended increases in airport charges, after criticism from the International Air Transport Association (IATA), which represents airlines.

Airports face “the same difficulties and inflationary pressures” as airlines, which he noted were putting their fares up, he said.

“Staff and energy is 45 percent of our operating costs, and of course inflation is also driving up the cost of materials,” he said.

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