French supermarkets open ‘chitchat checkouts’ to counter loneliness

Every day at 9am sharp, 72-year-old Gisele shows up at her local hypermarket in western France to "cheat loneliness".

French supermarkets open 'chitchat checkouts' to counter loneliness
Several French supermarket chains are operating the chat checkouts. Photo by THOMAS SAMSON / AFP

She always picks the same checkout counter, the one where patrons are encouraged to linger and shoot the breeze as they settle up.   

Here at the Hyper U store in Nantes, western France, they have an official name for the designated checkout: Bla Bla Caisse (Chitchat checkout).

A blue sign saying “here we take our time” encourages those with time on their hands to linger and talk, and nudging those who don’t to pay at a different counter.

“I talk about everything and nothing, for example about my grandkids coming over for the holidays,” said Gisele, dressed in an elegant blue jacket with a fur collar and clutching a red bag, a baguette tucked under her arm.

Except for school breaks when she has company, Gisele’s daily Hyper U trips are the only chance to see people, she said, so “dressing up” for the occasion makes sense.

“I used to play bridge at a club, but because of Covid I don’t really feel like going anymore,” she said.

Behind the checkout counter Rozenn Charpentier, 52, scans groceries while listening to a customer in her 60s complaining that she was given a ticket although she “wasn’t parked that illegally”.

A client in his 60s is in a better mood, having just won €150 in a scratch card game.

Two teenagers, meanwhile, buy pellet toy guns. “Be careful with those,” Charpentier warns them.

“At the ‘bla bla’ counter I feel free to start a conversation, people are usually happy to talk,” she said.

The store’s cashiers take turns at the chitchat counter, on a voluntary basis.

The supermarket opened the slow checkout two years ago to “revive human contact” with customers after the store’s six self-service counters went into service, said Regis Defontaine, head of communication and events at the supermarket.

“There’s nothing particularly original about customers and sales staff having a conversation. But these days we’re losing that social link and some say that’s a pity. This is not Amazon,” he said, in reference to the US online retailer.

Customers who pick the chatting queue are typically elderly, often live alone and have all the time in the world, he said.

Other national hypermarket brands, like Auchan and Carrefour, now have similar setups.

“Some clients like to take their time and talk,” said Pierre-Emmanuel Vasseur, the manager of the Carrefour Angers Grand Maine store.

Here, it’s been just over a week since the first chitchat checkout opened, with customers both curious at, and mystified by, the novelty.

“What are we supposed to talk about?” asked one man in his 60s with well-groomed grey hair and an impeccable shirt.

A woman inquired eagerly: “Do we have a time limit?”

“Since I’m supposed to chat with you, let me say that I find you charming,” a man said to the young cashier.

Just behind him, another client has second thoughts: “I’m not a good talker,” he said, before pushing his trolley in the opposite direction.

No such hesitations for Marie-Luc Lefeuvre-Justeau, a 82-year old regular, who says she likes to chat when she goes shopping.

“The problem is that usually somebody will complain because they’re in a hurry,” she said. “But here, we don’t bother anybody.”

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Traffic warnings for France ahead of holiday weekend

This weekend represents the first chance to 'faire le pont' and have a long holiday weekend - and the French seem set to make the most of it with warnings of extremely heavy traffic from Wednesday.

Traffic warnings for France ahead of holiday weekend

Thursday, May 26th marks the Christian festival of Ascension and is a public holiday in France.

More importantly, it’s the first time this year that French workers have had the opportunity to faire le pont (do the bridge) and create a long weekend.

In France, most public holidays fall on different days each year and if they happen to fall on the weekend then there are no extra days off work.

This year that happened on New Year’s Day (a Saturday) and both of the early May public holidays (the workers’ holiday on May 1st and VE Day on May 8th, which both fell on a Sunday).

READ ALSO Why 2022 is a bad year for public holidays

But as Ascension is on a Thursday, workers have the option to take a day of annual leave on Friday and therefore create a nice four-day weekend.

And it appears that many are planning on doing just that, as the traffic forecaster Bison futé is predicting extremely heavy traffic from Wednesday evening, as people prepare to make their after-work getaway and head to the coast, the countryside or the mountains to fully profit from their holiday weekend.

According to Bison futé maps, the whole country is coloured red – very heavy traffic – on both Wednesday and Thursday as people take to the roads to leave the cities.

Map: Bison futé

Meanwhile Sunday is coloured black – the highest level, meaning extremely heavy traffic and difficult driving conditions – across the whole country. 

Map: Bison futé

If you were hoping to take the train instead you might be out of luck, SNCF reports that most TGV services are sold out for over the holiday weekend.