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HEALTH

How to use: French medical website Doctolib

Booking a medical appointment in France is not always easy and can be time-consuming, especially if you are new to the country and are looking for an English-speaking medic.

How to use: French medical website Doctolib
Photo: Eric Piermont / AFP

But, for all its faults, there’s no doubt the 21st century is a digital marvel. And France is one of the countries that benefits from an online portal designed to make arranging a visit to your doctor, dentist or other medical specialist easy.

If there happens to be a pandemic on, you can also arrange tests and vaccinations here.

What is it?

Doctolib is both a website and a phone app for booking medical appointments, with a host of handy features. There’s really only one drawback to it – it isn’t available in English.

There are several online medical platforms in France: Keldoc, Allodocteur, Docavenue, Consulib are some examples, but Doctolib is most widely used – it has 140,000 healthcare professionals registered.

Why use it?

If you shrivel with fear at the thought of a phone conversation in French with a doctor’s receptionist, then this is a handy alternative, but there is more to Doctolib than that.

In France although you have a registered médecine traitant (GP or family doctor), you can see any doctor you want to. And if you want or need a specialist, then it’s up to you to find one.

But how do you know how to find a gynaecologist/dermatologist/orthodontist near you? That’s where Doctolib comes in –  you enter your location and search for speciality you need and the site shows you a list of that type of medic near you, you can then click on each profile to find out more about them.

As well as listing the particular specialisms of each medic, Doctolib also includes a section that is particularly handy for foreigners in France – langues parlées (languages spoken) so that if you need an English-speaker you can find one. 

And if something that is (hopefully) out of the ordinary like a national vaccination campaign or a need for regular testing comes up, then nearest available appointments are listed on Doctolib.

You can find Covid vaccinations or tests by searching ‘vaccination Covid-19‘ or ‘dépistage Covid-19 test PCR‘ or ‘dépistage Covid-19 test antigenique‘. 

How to use it

The first thing you need to do is register.

Before you can book an appointment you need to create an online account. Click HERE and scroll down to Nouveau sur Doctolib (New to Doctolib) and select s’inscrire (register).

You need to supply a phone number, email address, and date of birth – and come up with a secure password.

Alternatively install the Doctolib app on any smartphone and go through the registration process.

Booking an appointment

Once you have an account, you can log-on at any time using your email and password. 

If you have a registered GP or family doctor, you can add them to your profile and then book appointments as needed with a couple of clicks.

Some doctors list only their contact details so you have to call them up, but most have the option to ‘prendre rendez-vous en ligne‘ – click on this and it will give you a list of the available appointments for that medic, so you can book a time slot that suits you.

If you’re searching for a specialist, head to the search box at the top ‘Réservez une consultation physique ou video chez un professionnel de santé’ (make an in-person or online appointment with a health professional) and enter the type of appointment you want into the search bar.

If you just want an appointment with a GP or family doctor, search médecin généraliste

Dentists/nurses/physio

Despite the name, it’s not just doctors, you can find dentists, nurses, midwives and specialists such as physiotherapists (kinésithérapeute).

Specialists

Unlike in the UK where you generally need a referral to see a specialist, in France you can choose to see any specialist. Even if your GP considers that you need to see a particular specialist, it’s often up to you to book the appointment.

Likewise if you’re contacted as part of a national health screening programme such as cervical smears/pap smears you will usually just be told to ‘book an appointment with a GP, midwife or gynaecologist of your choice’.

You can search by specialism on Doctolib, and then click on a profile to find about more about them and the type of services they offer to make sure that you’re getting the right person.

Then click prendre rendez-vous and select a time slot.

The website will then ask you to choisissez un motif (select your reason), so here you select the option from the drop-down menu that is most compatible with your reason for making an appointment (or if you’re not sure just select autre – other).

Other features

Languages – As mentioned above, if you need an English-speaking medic you can click on a doctor’s profile and scroll down to find langues parlée.

Friends and family – you can also book appointments for others on Doctolib. This is most widely used by families, but during the pandemic it has come in handy to allow French residents to book Covid tests for friends or family members who are visiting them. 

When asked whether the appointment is for you or ‘un proche’ (a loved-one) click un proche and then fill in their details. You don’t need to be married or related to use this.

Uploading documents – If you need to show any supporting documents – a GP referral note, blood test results or X-rays, for example – you can upload these in advance via Doctolib. This also helps speed up the appointment if your French is not so great.

Once you have booked your appointment you will see an option to partager des documents (share documents). You upload these here and a photo taken on your phone of the doctor’s letter/test results etc is perfectly adequate.

Online appointments – virtual consultations (télémedecine) have become increasingly popular during the pandemic, and are available via Doctolib. 

Not all doctors offer them, but if yours does then you just need to tick en vidéo to ensure that your consultation is online and not au cabinet (in person).

How these are hosted varies, but many doctors use Doctolib’s video consultations service, so you just need to log in to your account on the appointment day.

Reminders – Doctolib will send you both an email confirmation and reminders nearer the time to ensure that you don’t forget your appointment.

Payment – The app also lets you know in advance whether your doctor accepts bank cards or whether you will need to take cash along to the appointment.

It also lists whether the health professional accepts carte vitale (ie whether you can get part or all of the cost of your consultation refunded) and whether they are secteur 1 (charging the standard fee such as €25 for a GP consultation) or secteur 2 (more expensive than the government-set fees).

READ ALSO What you carte vitale entitled you to 

Offline – be aware that Doctolib is a private booking platform, not a government medical registry, so not all doctors are on it.

If you can’t find the type of health professional that you need in your area on Doctolib, it doesn’t mean that they don’t exist, you might just not be registered. In that case it’s back to the old-fashioned method of asking friends or neighbours or going out searching.

Member comments

  1. If you use Google Chrome, you can translate most of Doctolib automatically, which I have found to be extremely valuable.

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CRIME

What to do if you are arrested in France

Everything you need to know if you find yourself in handcuffs in France.

What to do if you are arrested in France

France’s legal system is born out of its Code Civil, and for criminal proceedings, the relevant legal infrastructure is the Code pénal.

The way the system works is very different to many anglophone countries, so if you are arrested do not expect events to follow the pattern you would expect in your home country.

Here are some of the scenarios you might find yourself in, and what to expect:

The police have stopped me:

There are a few scenarios here, they could give you an amende (fine), it could just be a contrôle d’identité (ID check) or contrôle routière (traffic stop) or you could be under arrest. 

READ ALSO Your questions answered: Legal rights as a foreigner in France

Fine – If they have stopped you to give you an amende, this is likely because you committed a minor infraction. 

This could be a traffic related offence – maybe you went through a red-light while riding your bicycle – or a minor crime such as littering.

The amount of the fine will depend on the severity of the infraction, which is at the discretion of the police officer. In most scenarios, the officer will ask for proof of identity, your address, and then the fine will be sent to your home. You’d be advised to pay it right away, because if you delay the fee can be increased.

Be aware that police officers will not ask you to hand over cash on the spot. It’s unfortunately true that scammers prey on tourists by pretending to be police and asking for cash ‘fines’ – a legitimate officer will not ask for this.

If you’re on public transport, transport police such as the Paris-based RATP Sûreté are also empowered to stop you and to issue fines if you have committed an offence such as travelling without a ticket. 

READ ALSO ‘Don’t mess with French cops’ – Tips for dealing with police in France

ID check – The other scenario where you could be stopped by a police officer is during a contrôle d’identité (identity check). This is when a police officer stops to check your identity, and it can only happen under certain conditions: they suspect you have committed or will commit a crime, you are in a ‘dangerous’ location where crime is known to occur, the public prosecutor has ordered an area to be watched, or you are operating a motorised vehicle (contrôle routière).

If you refuse to provide proof of identity, the police can find you guilty of refusing to obey or find you guilty of contempt and rebellion. If you do not have documents on your person to prove your identity, the officer can take you to the police station to check your identity there.

Many activists and NGOs argue that police practice racial profiling when they perform ID checks and it’s unfortunately the case that these ‘random’ checks do seem to happen more frequently to people of colour.  

Arrests – Finally, an officer might arrest you.

The French criminal code allows police to arrest and detain (for a limited period of time) any person against whom there exists one or more plausible reasons to suspect that they have committed or attempted to commit a criminal offence – this is at the discretion of the officer so it can cover a pretty broad range of circumstances.

Detention

The French police are allowed to detain you if the police suspect you have committed or could commit a crime that is punishable by jail time. This means they cannot detain you for something that is punishable simply by a fine, but no arrest warrant is required in order to detain you.

If police detain you, you need to be aware of your rights: 

  • Right to interpretation and translation if needed
  • Right to information (you have the right to know the exact legal definition of what you’ve been accused of)
  • Right to legal assistance (from the moment of arrest)
  • Right to have someone, such as a family member, be made aware of your arrest
  • Right to have an opportunity to communicate with your family
  • Right to be in contact with your country’s consulate and receive visits if you are arrested outside your home country
  • Right to the presumption of innocence
  • Right to remain silent and the right against self-incrimination
  • Right to be present at your trial
  • Right to consult police documents related to the investigation such as: the transcript of police interviews, medical certificates and notice of the rights in custody

In most circumstances you can only be held a maximum of 24 hours.

This can be extended if the crime you’re accused of is punishable of more than a year in prison. If so, the initial period of custody can be increased by 24 hours (up to 48 hours in total). In order for it to be extended, a public prosecutor must deem it necessary.

If the crime you are accused of is punishable by more than 10 years in prison, or relates to organised crime, initial detention can be up to four days, while those suspected of terror offences can be detained for a maximum of 144 hours (six days).

Court hearing

If the offence you are accused of is too serious to be dealt with by way of a fine, you will need to appear before a court.

If you’ve found yourself in this unfortunate situation, you should know that your hearing could either take place immediately at the end of your time in police custody or it could be sometime in the distant future – maybe even years later if it’s a complex matter.

The location of your hearing will depend on the severity of your offence: petty offences (contraventions) are typically dealt with in police courts (tribunal de police) or ‘jurisdictions of proximity’ (juridiction de proximité).

For misdemeanour crimes such as theft, you would likely go to a correctional court (tribunal correctionnel), and for the most serious offences such as rape or violent crimes you would be tried in a criminal court called a cour d’assises or la cour criminelle

If you have a ‘fast-tracked proceeding’ (comparutions immediates), this is because the public prosecutor has chosen this avenue.

Typically, it only happens in very straightforward cases, and it would involve your case being heard immediately at the end of your time in police custody (garde à vue). You cannot request a fast-tracked proceeding yourself. You should be advised that in these situations, it means that there is very little time to prepare a defence. You can request more time, and of course, you can request a lawyer. A fast-tracked proceeding will happen in the tribunel correctionnel.

There is also the option of a “Comparution sur reconnaissance préalable de culpabilité” (CRPC), which is a pre-trial guilty plea procedure. In order to go through this procedure, you must have the assistance of a lawyer

Ongoing detention

If your offence is too serious for an immediate court hearing, you will need to wait for a court date.

In most cases you will be released from custody while you wait for the hearing under contrôle judiciaire, which is similar to bail and often involves certain conditions such as not attempting to contact the victim or witnesses in the case.

In certain circumstances the judge can institute a caution, which is a sum of money that must be paid to ensure that the person be present at the proceedings, but paying money for bail is much less common in France than it is in the USA.

If you are a foreigner you will likely have your passport taken and be forbidden from leaving the country. If you do not have a permanent residence in France, the court can assign you one and demand that you stay in France until your hearing date.

If you commit further offences, or try to contact witnesses or victims while waiting for your hearing, or breach any of the conditions, you are likely to be brought back into custody.

I want to contact my embassy

You have the right to contact your embassy at any point after an arrest, though you will need to expressly request this, they will not be automatically contacted when you are arrested.

The role of the Embassy is much more limited than many people think – the Embassy is there to ensure that you are not being mistreated because of your nationality. As long as you are being given the same rights as a French national in the same scenario, The Embassy will not intervene on your behalf.

The Embassy does not have the power to tell a court whether you’re guilty or innocent, to provide legal advice, to serve as an official interpreter or translator, or to pay any legal, medical, or other fees.

They can, however, help you to find the above services, and most embassies have a list of English-speaking lawyers. 

If you have been incarcerated, depending on the country you come from, the French government might be required to inform your country of your incarceration. For US citizens, this requirement exists with your permission, and for UK citizens the obligation to inform exists even without your permission.

I would like legal assistance

You can request a lawyer at any time when in police custody in France.

As mentioned above, your embassy is a great resource for finding an English-speaking lawyer. Most embassy websites will have extensive directories for lawyers.

READ MORE: EXPLAINED: How to find a lawyer in France

You can also check the local “tribunal d’instance” (your local courthouse), your département’s bar association (le batonnier/ Barreau), or consult websites, such as AngloInfo, which compile directories of English-speaking lawyers. 

If you cannot afford legal representation and need legal aid, you must be able to prove that you are low income. You can contact the Maison de Justice, which is the courthouse. Your département or region should have a website explaining the legal aids near you. This is Paris’ for example, HERE

Key Vocabulary

Appeal: appel

Bail: contrôle judiciaire

Bar Association: l’ordre des avocats/ barreau

Charge/Indictment: Accusations

Embassy: Ambassade

File: Dossier

Investigative Judge: Juge d’instruction

Judge: Juge or Magistrat

Lawyer: Avocat – keep in mind, when addressing a lawyer you should use the honorific Maître (the same title applies for male and female lawyers)

Judgment: Jugement

Legal Aid: Aide juridictionelle

Criminal offence: infractions

Felony: un crime

Misdemeanour: un délit

Petty crime: contravention

Police Custody: garde à vue

Public Prosecutor: Procureur de la République

Sentence: Peine

Warrant: Mandat

Witness: Témoin

Expert help for this article was provided by Maitre Matthieu Chirez, who is a practicing lawyer at J.P. Karsenty & Associates and is specialised in criminal law. You can access the firm’s website HERE.

Please note that this article is not a substitute for legal advice and if you find yourself in trouble with the French legal system you should always get professional help.

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