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Your rights over tickets for cancelled events in France

With thousands of concerts, sports matches, festivals and performances already cancelled in France, the government has issued revised rules for getting refunds on tickets.

Large public gatherings in France have been banned since the end of February – several weeks before the country went into lockdown – and are not expected to be allowed again until September.

This has seen thousands of events cancelled and people who had bought tickets in advance left wondering whether and when they are entitled to refunds.

Now the French government has published a decree in the Journal officiel that covers the cancellation of any event due to the the Covid-19 outbreak between March 12th and September 15th.

Mindful of the plight of companies that face bankruptcy due to more than six months with no events, the terms for event organisers are more relaxed than normal.

A government spokesman said: “In order to safeguard the cash flow of performing arts companies, sports event organisers and operators of physical activity and sports establishments while respecting consumer rights, the Order of May 7th 2020 modifies the obligations of these professionals to enable them to offer either a credit note or a refund to their customers.”

READ ALSO Calendar: The key dates as France begins to lift its lockdown

Thousands of sports events, including the final part of the Six Nations rugby tournament, have been cancelled or postponed since February. Photo: AFP

These are the main points of the new order;

Credit note – The company is allowed to offer you either a cash refund or a credit note or voucher

Refund amount – The amount refunded is the amount that was paid out, so if you bought discount tickets the refund will be for the price you paid, not the full ticket price

Vouchers – If the company offers you a voucher you can only claim a cash refund at the end of the expiry date of the voucher

Contact – The company must contact you by post or email within 30 days of the cancellation of the event to inform you of the terms of your refund and, if the refund is in the form of a voucher, the expiry date of the voucher

Use – a voucher can be used for any event of the same nature and the same price as your cancelled event and must not incur extra fees such as a second booking fee.

Expiry – Expiry dates for vouchers must not exceed

  • 6 months for access to physical or sporting activities
  • 12 months for live performances
  • 18 months for sporting events

If a rebooked event is more expensive, you will have to pay the difference in ticket prices

Tourist packages – performances or sporting events that were part of a tourist package are not included in the above measures.

 

 

 

 

Member comments

  1. The most curious aspect of a refund is that even when I paid for tickets to an event easily with a credit card, some venues are insisting they cannot refund a credit card, only with my IBAN number – but as a visitor to France I did not have a bank account!

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CULTURE

A guide for how to survive fall in France for homesick Americans

Looking to recreate American autumn festivities while living in France? Here are some of The Local's tips for how to avoid the seasonal homesickness this year.

A guide for how to survive fall in France for homesick Americans

For many, fall or autumn is a sacred time in the United States, marked by spooky cobwebs, weekends filled with visits to pumpkin patches, jugs of apple cider, and searching for the perfect Halloween costume. 

It is an easy time of year to feel homesick for Americans living in France, especially when it feels like you are missing out on holidays like Halloween and Thanksgiving with friends and family at home.

READ MORE: Readers’ tips: How to create an authentic Thanksgiving in France

While it might never be the same as a New England fall, here are some tips on how to make autumn in France feel a bit more like home:

For when you miss pumpkin patches:

Yes this is possible in France! Pumpkins grow in fields across central France, and they are available in most supermarkets once the fall season has begun. However, if you are looking for a traditional pumpkin patch experience, that might be a bit trickier to find. If you devote yourself to a bit of research, then you will likely be able to find a ‘Fête de la Citrouille‘ or ‘Foire à la citrouille‘ (Pumpkin festivals) near you. These are more like fall fairs, complete with ‘heaviest pumpkin’ competitions and food stands.

While these might be a bit different from what you are used to, they are a great way to enjoy pumpkins (in a French way).

Many of these events will be announced on Facebook, so you can start by searching there. 

If you live in the Paris region there are a few pumpkin patches not too far outside of the city. The ‘Fermes de Gally‘ host a yearly pumpkin picking and carving festival. You could also visit “Ferme du Logis” or the “Vergers de Champlain.”

For when you want to celebrate Halloween:

You have a few options for trick-or-treating, if that’s your thing. You can always organise a private event with some other Halloween enthusiasts. Though, keep in mind that in France people say “des bonbons ou un sort” instead of ‘trick-or-treat’ in English. The other option is to see whether your local mairie is hosting an event. While Halloween is definitely not as popular in France as it is in the United States, it is becoming more common. 

If you are looking for a more official, organised event, you might consider going to the “Disney Halloween Festival.” During the festivities, the ‘villains’ take over the park, which is fully decorated for Halloween. When you enter the park, you’ll be greeted by smiling scarecrows with pumpkins on their heads, lanterns lighting up the park, and characters in ‘scary’ (kid-friendly) costumes.

During the actual Halloween weekend, the park hosts dedicated soirées. Tickets usually go for 79€ to 89€ per person.

Another option, particularly if you have older kids looking for a scarier Halloween, might be Parc Asterix. Each year, usually for the entirety of the month of October, the park is decked out in autumn colours with pumpkins, corn, and even straw bales. If you want to take younger children, you can go to the ‘Petit frisson’ (small scare) section. 

For when you miss pumpkin flavoured everything:

You do not have to give up pumpkin spice if you stay in France this fall! Starbucks (with locations across the country) sells pumpkin spice lattes.

If you want to make your own PSL, you can find ‘pumpkin spice’ in France (with a bit of effort). Carrefour reportedly sells the seasoning (see HERE). For the truly determined, you can find pumpkin spice on French Amazon too. 

The best bet for finding pumpkin spice – for all your baking and coffee needs – is to see if there is a local American épicerie or store near you. You might try the “Brooklyn Fizz” store in Lyon; “The Great McCoy” market in Paris; or the “Épicerie Americaine” in Bordeaux.

If there are not any, you can always try the online store “My American Market.”

For pumpkin scented candles, you can either replace with another fall scent (search: “bougie parfumées automne“) or you can order a Bath and Body Works candle online – see HERE

Finally, if you are looking to make a homemade pumpkin pie, consider doing so with an actual pumpkin. Pumpkin purée is hard to come by in France, but chopping up the pumpkin yourself is certainly one way to satisfy the craving.

For when you miss apple picking and cider:

In France, Normandy and Brittany are known for apple production, with their own apple cider traditions. Take a trip to Normandy and enjoy apple and cider festivals – learn more HERE.  

READ MORE: French figures: The drink that sparked a regional crockery battle

While the festivals might be lacking in apple cider donuts, you can always try your hand in making some homemade. Most of the ingredients should be accessible, though you might struggle a bit early in the season with locating nutmeg (muscade en français). As the fall season goes on, most large grocery store chains ought to stock up.

For apple pie cravings, consider trying the French equivalent: tarte aux pommes. Though it might be exactly the same as American apple pie with vanilla ice cream on top, it is still delicious and available in most boulangeries. 

If you live in the Paris area, or you are visiting, you can check out Boneshaker Donuts. The owners combine French and American traditions, and always have a full fall assortment. 

For when you miss American football:

Another source of homesickness for many Americans is the lack of American football on television in France. 

If you have a VPN on your computer, you might not run into this issue as much, but for those looking to simply watch football on cable TV, you have some options as well.

Comparitech recommends France’s two official NFL broadcasters: L’Equipe and beIN Sports. L’Equipe reportedly airs every Sunday game and playoff live, including the Super Bowl. It is free to use, so you do not need to purchase a premium subscription to view NFL games. 

Another tip might be to visit Irish, British or Scottish pubs in your area. Oftentimes, they will have access to sports channels that air NFL games too. 

For college football, Hulu’s live TV option should allow you to stream most games. 

Unfortunately, the ESPN + subscription will locate your IP address, so this is not possible without a VPN. However, you can purchase the NFL Game Pass and use it from France. You can choose between watching the Redzone or simply a single, specific game. This also allows you to split your screen, so you can watch multiple games at once.

For when you are just generally homesick:

While this might not be the perfect antidote, it might be an opportunity to make the most out of France’s fall traditions. You can start creating new hobbies and pastimes that might just become your craving this time next year. Visit a spooky French cemetery, go to your local market and buy fresh squash and Brussels sprouts, sip mulled wine, or even go out foraging for mushrooms.

The Local put together a full guide to autumn in France HERE.

READ MORE: 11 ways to make the most of autumn in France

If you are missing the foliage, consider going for a hike or weekend trip to any of these French locations that are known for stunning fall views. 

At the end of the day, if you really cannot handle being far from home during autumn, consider simply visiting the US. While flights to the US are always going to be pricey, the trip is usually cheaper in autumn than during peak times, such as summer vacation or Christmas. This off-season trip might be what you (and your wallet) needs.

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