French strikes: How to claim compensation on your Paris Navigo pass

Commuters in the French capital have until March 12th to claim a refund for their December Navigo season ticket expenses. Here's how to do it.

French strikes: How to claim compensation on your Paris Navigo pass
Parisian commuters can get their December seasonal tickets reimbursed. Photo: AFP

December was a dark month for commuters in the Paris region. With the capital's public transport system severely disrupted by the mass-strike movement protesting the government's pension reform, commuters had to find alternative ways to get to work or squish themselves into the few jam-packed trains or buses that were running.

As a compensation Ile-de-France Mobilités (IDFM) announced that they would fully reimburse anyone who purchased a Paris public transport seasonal ticket – known as Navigo passes – for that period.

Customers may claim a refund on the website until March 12th. Any applications sent in after that date will not be taken into consideration. The site will stay open after that date, but only go through the ones already sent in.

READ ALSO: 1.4 million reimbursed SNCF train tickets: The numbers that tell the story of the strikes in France

Parisian commuters ave faced long queues and packed trains on the few services that have bee running. Photo: AFP

Who gets reimbursed?

All purchasers of December Navigo passes will be entirely reimbursed. Subscribers to annual 2019 passes get a refund corresponding to the December expenses. Special passes like Solidarité, Imagine R and Navigo senior were also included in the plan.

Single tickets and short-term subscriptions would not be reimbursed.

What if I threw away the receipt?

Good news. You just need to enter your name, date of birth and your Navigo pass number. In some of the special offers (like Navigo Découverte) your could be asked for your home address and a picture of your passport. 

How long does it take before I get my money back?

A couple of days after you send in the application, according to Le Parisien.

Stay clear of fake sites

IDFM warned customers of fraudulent sites pretending to hand out reimbursement quicker than the official site, which in reality were stealing personal information from those who filled out the forms. 

“Be extremely careful, we've been warned about several fraudulent Navigo compensation websites,” the IDFM tweeted in January.

Follow our latest strike coverage here.

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French customs officers strike over job cuts

Customs officers across France will walk out on Thursday in protest at job cuts that unions say will “weaken the customs network”.

French customs officers strike over job cuts

The national strike on Thursday, March 10th is expected to lead to delays at ports, airports and on the Eurostar.

The strike, which will include a rally outside the National Assembly building in Paris, was called by the CFDT-Douane and has the support of other unions. 

A work-to-rule protest over pay and conditions by customs officers in 2019, under the shadow of Brexit, led to delays and disruption at airports, as well as ports including Calais and Dunkirk, and on Eurostar trains.

Unions are calling on the government to axe plans to switch responsibility for import duty collection to the Direction Générale des Finances Publiques by 2024, at the cost of 700 customs’ officer jobs – and, according to strikers, tens of billions of euros to State coffers.

“We are asking for the reforms to be stopped, mainly that of the transfer of taxation, which is disorganising the network with the elimination of nearly a thousand jobs,” CFDT-Douane’s secretary general David-Olivier Caron said.

The planned job cuts come after years of restructuring and streamlining that has seen thousands of positions disappear, the unions say, when customs fraud and smuggling is rising because of a lack of resources.