French strikes: How to claim compensation on your Paris Navigo pass

Author thumbnail
Ingri Bergo - [email protected]
French strikes: How to claim compensation on your Paris Navigo pass
Parisian commuters can get their December seasonal tickets reimbursed. Photo: AFP

Commuters in the French capital have until March 12th to claim a refund for their December Navigo season ticket expenses. Here's how to do it.


December was a dark month for commuters in the Paris region. With the capital's public transport system severely disrupted by the mass-strike movement protesting the government's pension reform, commuters had to find alternative ways to get to work or squish themselves into the few jam-packed trains or buses that were running.

As a compensation Ile-de-France Mobilités (IDFM) announced that they would fully reimburse anyone who purchased a Paris public transport seasonal ticket - known as Navigo passes - for that period.

Customers may claim a refund on the website until March 12th. Any applications sent in after that date will not be taken into consideration. The site will stay open after that date, but only go through the ones already sent in.

READ ALSO: 1.4 million reimbursed SNCF train tickets: The numbers that tell the story of the strikes in France

Parisian commuters ave faced long queues and packed trains on the few services that have bee running. Photo: AFP

Who gets reimbursed?

All purchasers of December Navigo passes will be entirely reimbursed. Subscribers to annual 2019 passes get a refund corresponding to the December expenses. Special passes like Solidarité, Imagine R and Navigo senior were also included in the plan.

Single tickets and short-term subscriptions would not be reimbursed.

What if I threw away the receipt?

Good news. You just need to enter your name, date of birth and your Navigo pass number. In some of the special offers (like Navigo Découverte) your could be asked for your home address and a picture of your passport. 

How long does it take before I get my money back?

A couple of days after you send in the application, according to Le Parisien.

Stay clear of fake sites

IDFM warned customers of fraudulent sites pretending to hand out reimbursement quicker than the official site, which in reality were stealing personal information from those who filled out the forms. 

“Be extremely careful, we've been warned about several fraudulent Navigo compensation websites,” the IDFM tweeted in January.

Follow our latest strike coverage here.



Join the conversation in our comments section below. Share your own views and experience and if you have a question or suggestion for our journalists then email us at [email protected].
Please keep comments civil, constructive and on topic – and make sure to read our terms of use before getting involved.

Please log in to leave a comment.

See Also