Paris Navigo pass refund site crashes hours after launch

The website where Paris commuters can claim a strike-refund on their transport costs for December went live on Thursday, but was inaccessible on Friday morning.

Paris Navigo pass refund site crashes hours after launch
Commuters in Paris who purchased the Metro pass known as Navigo can get a reimbursement for December after still ongoing transport strikes heavily disrupted services all month. Photo: AFP

An official, temporary refund site for Navigo pass expenses that went live on Thursday was inaccessible on Friday morning.

Ile-de-France Mobilités (IDFM) said earlier this year that everyone who had bought Navigo passes (Paris season ticket travel cards) in December would be able to claim a reimbursement of their costs because of the mass-disruption caused by the strikes that month. 

The official site – – went live on Friday morning.

Just hours later, anyone trying to access got the following message:

Source: Ile-de-France Mobilités

“The site is temporarily inaccessible due to a large number of simultaneous connections,” a representative at Ile-de-France mobilités told the French media Ici on Friday, two hours after the site opened.

Who gets reimbursed?

Anyone who bought either a monthly Navigo pass for December 2019, or who had an annual pass last year. Special passes like Solidarité, Imagine R and Navigo senior are also included in the plan.

Single tickets and short-term subscriptions are however not reimbursable.

What if I threw away the receipt?

Good news. You just need to enter your name, date of birth and your Navigo pass number. In some of the special offers (like Navigo Découverte) your home address and a picture of your passport could be required. 

How long do I have?

You need to send in your request in the next six weeks (before March 12th). The site will stay open after that date, but it will no longer receive applications, only go through the ones already sent in.

How long does it take before I get my money back?

A couple of days after you send in the application, according to Le Parisien.

BUT, stay clear of fake sites

There have however been trouble with fraudulent sites pretending to give out reimbursement, but really stealing personal information from those who filled out the forms. 

“Be extremely careful, we’ve been warned about several fraudulent Navigo compensation websites,” the IDFM tweeted in January.

“We remind you that the single service that will be put in place can be found at the address, which will be made available by the end of January.”


One of the sites in question advertised its services as “0 irritation, 100 percent time saving,” reported French media, and promised to reimburse customers three times more quickly than the official site would.

To get their reimbursement, some of the fraudulent sites asked users to provide information such as their bank details (RIB) or a receipt of their purchased December pass, according to RTL. Obtaining these details would allow the scammers to misuse personal information.

READ ALSO: 1.4 million reimbursed SNCF train tickets: The numbers that tell the story of the strikes in France

Member comments

Log in here to leave a comment.
Become a Member to leave a comment.


French customs officers strike over job cuts

Customs officers across France will walk out on Thursday in protest at job cuts that unions say will “weaken the customs network”.

French customs officers strike over job cuts

The national strike on Thursday, March 10th is expected to lead to delays at ports, airports and on the Eurostar.

The strike, which will include a rally outside the National Assembly building in Paris, was called by the CFDT-Douane and has the support of other unions. 

A work-to-rule protest over pay and conditions by customs officers in 2019, under the shadow of Brexit, led to delays and disruption at airports, as well as ports including Calais and Dunkirk, and on Eurostar trains.

Unions are calling on the government to axe plans to switch responsibility for import duty collection to the Direction Générale des Finances Publiques by 2024, at the cost of 700 customs’ officer jobs – and, according to strikers, tens of billions of euros to State coffers.

“We are asking for the reforms to be stopped, mainly that of the transfer of taxation, which is disorganising the network with the elimination of nearly a thousand jobs,” CFDT-Douane’s secretary general David-Olivier Caron said.

The planned job cuts come after years of restructuring and streamlining that has seen thousands of positions disappear, the unions say, when customs fraud and smuggling is rising because of a lack of resources.