Paris Vélib’ bikes chaos: How you can now get your money back

The Velib' bike hire scheme in Paris has been in chaos for months but disgruntled users can now get their money back.

Paris Vélib’ bikes chaos: How you can now get your money back
Photo: AFP

Three months after Vélib’ changed operators, the installations of the new self-service bikes still aren’t widespread across the capital and users remain angry. 

But if you are one of the unfortunate Velib' users who have struggled to find bikes in recent months feel as though you have wasted three months’ subscription, then don't despair.

The company Autolib’ Vélib’ Métropole has opened a system whereby users can get their money back. 

“Vélib’ users that have updated their subscription will in a few days be able to ask for a refund for the first three months of 2018 on the website”, they told users in a press release.

Be sure to fill in the form before the 30th of June on the Velib’ website.

You will have to log into your account and give your bank details. Only those that have updated their accounts when the service changed operators will be able to get the refund that will b paid within 3 months.

The new Vélib’ service operator Smovengo has recently vowed to install 1,000 new Vélib’ station come the end of May.

Only around 500 are open now, and the new bikes are having technical issues so this may not be the last of your problems with Vélib’.

But there is another far better alternative to Velib…

Forget the chaos of the Paris Velib' bikes, there is a better solution

Forget the Paris bike scheme chaos, there is a better solution


Nantes rolls out France’s first long-term bike rental scheme

The western French city of Nantes is the first in the country to offer its residents the chance to rent out public bikes for anything from a month to a year.

Nantes rolls out France's first long-term bike rental scheme
Photo:Mon Bicloo

Mon Bicloo is the first bike rental scheme of its kind in France, as up to now all public cycle services in l’Héxagone allowed users to rent out two-wheelers for one single journey. 

A total of 1,000 self-service bikes were made available to the public on Thursday at Carré Feydeau shopping mall in the city of Nantes in France’s Pays de Loire region.

Depending on the time, tariffs and conditions chosen, the medium term rental costs range from €20 to €150 per month to between €120 and €1,080 for the year.

The bikes are a mix of classis cycles, electrically assisted, foldable, cargo carriers and bikes adapted to people with reduced mobility.

Routine maintenance is included in the price, as well as a padlock.

A Maison Bicloo has already opened at the launch spot in Nantes, where users can take in their bike for repair, to make new bookings and try out different models. There will also be a mobile Bicloo to offer the cycle services to all 24 municipalities in Nantes.

By 2020, the fleet will be doubled and three quarters will be electric models.

“We believe that cycling must become a means of transport in its own right,” Johanna Rolland, president of Nantes Métropole, told French daily 20 Minutes.

“With this new offering, we want to get more people on board as cyclists. It will allow users to for example test a model before buying their own.”