Every post office in France paralysed by computer bug
The Local France - [email protected]
Published: 9 Apr, 2018 CET.
Updated: Mon 9 Apr 2018 15:37 CET
Every post office in France has been hit by a computer bug that has shut down most of their services, preventing customers from receiving or posting mail and depositing or withdrawing money at counters.
The bug hit the country’s 8,500 post offices on Monday morning and by mid-afternoon was still not fixed.
The firm’s tech teams were working to repair the fault, which La Poste says appears to be a technical failure and not the result of hacking.
The firm’s internet and ATM cash machines were operating normally, it said.
"The network has faced a computer problem since this morning in all its retail outlets, rendering certain operations impossible at counters," La Poste said in a statement.
This was the first time that the entire network has ground to a halt, according to LCI news channel.
Post office workers were advising customers to use the machines to buy stamps while they waited for the computer system to get back on track.
Sans informatique #LaPoste @lisalaposte @LaPosteBusiness ne sait pas du tout fournir un recommandé, pas de plan de secours, pas de recherche manuelle possible, mais d’informatique nulle part de la journée ?? pic.twitter.com/m8qSu49hbf
— Hervé Schauer (@Herve_Schauer) April 9, 2018
Some customers took to Twitter to lament that La Poste had no fall-back plan and its workers were unable to handle things like registered mail manually.
"Post officer workers cannot help you. We advise you to use the (La Poste) app or the internet sites to carry out your operations," a La Poste spokesperson told LCI.
Comments
See Also
The bug hit the country’s 8,500 post offices on Monday morning and by mid-afternoon was still not fixed.
The firm’s tech teams were working to repair the fault, which La Poste says appears to be a technical failure and not the result of hacking.
The firm’s internet and ATM cash machines were operating normally, it said.
"The network has faced a computer problem since this morning in all its retail outlets, rendering certain operations impossible at counters," La Poste said in a statement.
This was the first time that the entire network has ground to a halt, according to LCI news channel.
Post office workers were advising customers to use the machines to buy stamps while they waited for the computer system to get back on track.
Sans informatique #LaPoste @lisalaposte @LaPosteBusiness ne sait pas du tout fournir un recommandé, pas de plan de secours, pas de recherche manuelle possible, mais d’informatique nulle part de la journée ?? pic.twitter.com/m8qSu49hbf
— Hervé Schauer (@Herve_Schauer) April 9, 2018
Some customers took to Twitter to lament that La Poste had no fall-back plan and its workers were unable to handle things like registered mail manually.
"Post officer workers cannot help you. We advise you to use the (La Poste) app or the internet sites to carry out your operations," a La Poste spokesperson told LCI.
Join the conversation in our comments section below. Share your own views and experience and if you have a question or suggestion for our journalists then email us at [email protected].
Please keep comments civil, constructive and on topic – and make sure to read our terms of use before getting involved.
Please log in here to leave a comment.