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Frenchwoman rings up trillion euro phone bill

AFP · 10 Oct 2012, 15:08

Published: 10 Oct 2012 15:08 GMT+02:00

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Solenne San Jose, from Pessac in the Bordeaux region of southwestern France, could not believe her eyes when she opened the bill to discover she was being asked to pay €11,721,000,000,000,000 to close her account.

"There were so many zeroes I couldn't even work out how much it was," she said.

San Jose's alarm mounted when operators at Bouygues Telecom told her they could not amend the computer-generated statement or stop the balance from being debited from her bank account.

Only after a series of frantic calls did the company finally admit the bill should have been for €117.21.

Story continues below…

Bouygues Telecom told AFP the mix-up had been due to a printing error and a subsequent misunderstanding between the client and staff at their call centre.

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Your comments about this article

2012-10-10 17:21:34 by Mike R
A printing error; I think not! She was very lucky to get it sorted out before the money came out of her account. I hate to think of the interest she would have been charged and then how long to sort that out. I wonder how the staff could misunderstand a problem with the number. Sounds like a training exercise in common sense is required.
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